Rachel Jackson
I help organizations work more efficiently through thoughtful systems, practical solutions, and clear communication.
I take ownership, listen closely, and enjoy figuring out how things can work better. My background spans customer-facing sales, operations, and team leadership, but the work I consistently gravitate toward is building useful trackers, organizing information, improving communication, and solving the day-to-day problems that slow people down. I work well independently, collaborate easily, and like to leave a process, project, or team more organized than I found it.
I am currently open to local opportunities in St. Petersburg and Tampa Bay where I can contribute through operations, process improvement, project coordination, employee engagement, or team support.
Where I’ve Made an Impact
From launching a new market to navigating customer transitions, these are a few examples of projects where I improved a process, supported a team, or moved important work forward.
Fort Myers & Naples Territory Expansion
Selected to help establish a new market while maintaining an existing book of business. Spent several days each week prospecting active job sites, building local relationships, and converting projects from competitors.
Outcome: Generated the recurring business that grew the market’s growth from a partial route goal to two active routes.
Agricultural Account Retention During Acquisition
Took over an agricultural customer portfolio during an acquisition. Learned food-safety requirements, coordinated water testing and compliance documentation, guided drivers through new route systems, and supported customer questions and service needs.
Outcome: Retained 100% of the agricultural accounts assigned to me throughout the transition.
Massage Envy Clinic Performance
Created a visible team-goal tracker and incentive game that made service-enhancement goals more engaging and helped employees see how their work contributed to the clinic’s overall performance.
Outcome: Moved the clinic from one of the lowest performers to the top-performing location in a three-clinic group, with customer satisfaction rising to a consistent 90%+.
Airport Construction Site Support
Won and supported an airport construction project that required airfield access. Coordinated driver badging, security paperwork, service logistics, and ongoing communication with the project team.
Outcome: Delivered uninterrupted service in a highly restricted, high-security environment.